Terms of Service
These Terms of Service govern your use of SocialPro services and establish the legal relationship between you and our social media marketing agency. By engaging our services or using our website, you agree to be bound by these terms and conditions.
Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our services or website. These terms apply to all visitors, users, and clients of SocialPro services.
Last Updated: May 15, 2025 | Effective Date: January 1, 2025
Our Services and Your Obligations
Service Description and Scope
SocialPro provides comprehensive social media marketing services including but not limited to:
- Strategic Planning: Development of customized social media strategies aligned with your business objectives
- Content Creation: Design and production of social media content including graphics, videos, and copywriting
- Community Management: Active management of social media accounts, engagement, and customer interactions
- Analytics and Reporting: Performance monitoring, data analysis, and regular reporting on campaign effectiveness
- Influencer Partnerships: Identification, negotiation, and management of influencer collaboration opportunities
Client Responsibilities and Obligations
As our client, you agree to fulfill the following responsibilities:
- Accurate Information: Provide truthful, complete, and up-to-date information about your business, goals, and requirements
- Timely Communication: Respond promptly to requests for feedback, approvals, and necessary information
- Payment Compliance: Make payments according to the agreed schedule and terms outlined in your service agreement
- Account Access: Provide necessary access credentials and permissions for social media accounts under management
- Legal Compliance: Ensure your business operations and provided content comply with applicable laws and regulations
- Brand Guidelines: Provide clear brand guidelines, assets, and approval processes for content creation
Service Usage and Limitations
Our services are subject to the following usage guidelines and limitations:
- Authorized Use Only: Services are exclusively for legitimate business marketing purposes and approved use cases
- Platform Compliance: All activities must comply with terms of service of respective social media platforms
- Content Standards: No offensive, illegal, or harmful content that violates community guidelines or applicable laws
- Intellectual Property: Respect copyright, trademark, and other intellectual property rights of third parties
- Service Integrity: No attempts to circumvent, modify, or interfere with our service delivery systems
Performance and Results Disclaimer
Important information about service performance and expected outcomes:
- No Guaranteed Results: Social media marketing results depend on numerous factors including market conditions, audience behavior, and platform algorithms
- Best Effort Commitment: We commit to delivering professional services using industry best practices and proven methodologies
- Variable Timelines: Campaign effectiveness and results may vary based on industry, competition, budget, and market dynamics
- External Factors: Platform policy changes, algorithm updates, and market conditions may affect campaign performance
- Collaborative Success: Optimal results require active collaboration, timely feedback, and adherence to recommended strategies
Payment Terms and Contract Conditions
Payment Terms
- Currency: All fees are quoted and payable in Euros (€)
- Payment Schedule: Monthly payments due within 15 days of invoice date
- Late Fees: 2% monthly fee applied to overdue balances after 30 days
- Accepted Methods: Bank transfer, credit card, and other approved payment methods
- Tax Inclusion: VAT and applicable taxes included in quoted prices where required
Contract Terms
- Contract Duration: Minimum 3-month commitment for most service packages
- Cancellation Notice: 30 days written notice required for contract termination
- Service Suspension: Services may be suspended for non-payment after 45 days
- Scope Changes: Service modifications require written agreement and may affect pricing
- Renewal Terms: Contracts auto-renew monthly after initial commitment period
Refund Policy
- Setup Fees: Non-refundable once services have commenced
- Monthly Fees: Pro-rated refunds for unused portions after 30-day notice
- Third-Party Costs: Advertising spend and platform fees are non-refundable
- Dispute Resolution: Good faith effort to resolve billing disputes within 60 days
- Processing Time: Approved refunds processed within 14 business days
Liability Limitations
- Service Liability: Limited to fees paid for services in the preceding 12 months
- Indirect Damages: Not liable for consequential, indirect, or punitive damages
- Platform Issues: No liability for third-party platform outages or policy changes
- Force Majeure: Excused from performance during uncontrollable circumstances
- Client Indemnification: Client indemnifies us against claims arising from their content or business
Legal Information and Dispute Resolution
Intellectual Property Rights
Our Intellectual Property
- Proprietary methodologies, strategies, and frameworks
- Templates, tools, and software developed by SocialPro
- Training materials and educational content
- Brand identity, logos, and company trademarks
Client Content Rights
- Client retains ownership of provided brand assets and content
- Created content ownership transfers upon full payment
- Portfolio and case study usage rights granted to SocialPro
- Third-party content usage requires proper licensing and attribution
Governing Law and Jurisdiction
These Terms of Service and any disputes arising from or related to your use of our services shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to conflict of law principles.
Jurisdiction
- Cyprus courts have exclusive jurisdiction over disputes
- EU consumer protection laws apply where applicable
- GDPR compliance for all data processing activities
Alternative Dispute Resolution
- Good faith negotiation required before legal action
- Mediation preferred for contract disputes
- Arbitration available for commercial disputes over €5,000
Terms Modification and Contact Information
Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Significant changes will be communicated via our website and direct notification to active clients. Continued use of our services after modifications constitutes acceptance of the updated terms. For material changes affecting existing contracts, we will provide 30 days notice and offer opt-out options where appropriate.
Severability and Entire Agreement
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with your service agreement and our Privacy Policy, constitute the entire agreement between you and SocialPro regarding the use of our services, superseding any prior agreements or understandings.
Questions About These Terms?
If you have questions about these Terms of Service or need clarification on any provisions, our legal and customer service teams are available to assist you.