Privacy Policy
At SocialPro, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our social media marketing services and website.
We believe in transparency and your right to understand exactly how your information is handled. This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) and local Cyprus privacy legislation.
Last Updated: May 15, 2025 | Effective Date: January 1, 2025
What Information We Collect
Personal Information You Provide
Information you voluntarily provide when using our services:
- Contact Information: Name, business name, address, and other contact details
- Communication Data: Messages, feedback, and correspondence with our team
- Business Information: Company details, industry, marketing goals, and preferences
- Service Preferences: Your chosen services, communication preferences, and account settings
Automatically Collected Information
Technical data collected through your use of our website and services:
- Device Information: IP address, browser type, device identifiers, and operating system
- Usage Data: Pages visited, time spent, click patterns, and interaction data
- Location Data: General geographic location based on IP address
- Performance Metrics: Website loading times, errors, and functionality usage
Third-Party and Social Media Data
Information obtained through authorized integrations and partnerships:
- Social Media Analytics: Performance data from connected social media accounts
- Marketing Platform Data: Campaign performance and audience insights
- Public Business Information: Publicly available business data for strategy development
- Industry Data: Market trends and competitive analysis information
How We Use Your Information
Service Delivery
- Provide and manage social media marketing services
- Create and execute personalized marketing strategies
- Monitor and optimize campaign performance
- Generate performance reports and analytics
Communication and Support
- Respond to inquiries and provide customer support
- Send service updates and important notifications
- Conduct client satisfaction surveys and feedback collection
- Provide technical support and troubleshooting
Service Improvement
- Analyze usage patterns to improve our services
- Conduct research and development for new features
- Enhance website functionality and user experience
- Identify and fix technical issues
Legal and Security
- Comply with legal obligations and regulations
- Protect against fraud, abuse, and security threats
- Maintain data security and system integrity
- Resolve disputes and enforce agreements
How We Protect Your Data
Data security is fundamental to our operations. We implement comprehensive technical, administrative, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- End-to-end encryption
- Secure data transmission
- Regular security audits
- Automated threat detection
Access Controls
- Role-based permissions
- Multi-factor authentication
- Regular access reviews
- Employee training programs
Compliance Standards
- GDPR compliance
- ISO 27001 standards
- Industry best practices
- Regular compliance audits
Your Data Rights and Management
Your Fundamental Rights
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct inaccurate or incomplete personal information
Right to Erasure
Request deletion of your personal data under certain circumstances
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests or direct marketing
Right to Restrict Processing
Limit how we process your data under specific conditions
How to Exercise Your Rights
To exercise any of these rights or if you have questions about our privacy practices, please contact us. We aim to respond to all requests within 30 days.
Data Retention Policy
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Active client data is retained during the service period plus 3 years for business records. Marketing data is retained until you withdraw consent or request deletion.